There has been a tremendous streamlining in the travel related processes through ICT. At the same time the world has adopted various initiatives that have now enhance traveller’s experience through ICT. Some of the ways how this redefining has come into effect is illustrated below.
A) Improving user(traveller)experience through ICT.
While GPS trackers were initially used in the military and adventure sports, they have become common place in many metropolitan cities to enhance the user experiences in public transport. Real time information about timings and schedules are updated stop by stop to reduce user frustration and also bring in transparency. A stark example of the GPS, GIS initiative is the BMTC- Bangalore Metropolitan transport Corporation which is rolling out a tender to adopt GPS tracking technology for its buses to improve schedule transparency and convenience trough real time information display boards( http://www.indianexpress.com/news/get-on-the-bangalore-bus/929156/0). Other developed countries such as Germany and US already have GPS tracking in place for a lot of transportation activities.
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